You don’t like paying it and honestly we hate charging it.

The aim of our cancellation policy is:

To reduce disruptions and loss of time in preparation for your session

To make sure that other clients do not miss out on the opportunity to access therapy

Cancellation notice period

Short–notice cancellations (which include no shows) is defined as less than 24 BUSINESS hours (9am - 5.30pm) notice from the time of your scheduled appointment

The fee is 50% of your appointment charge.

This fee is not claimable through Medicare, Workcover, Third Party Funders or private health funds.

This amount will be automatically debited from the nominated debit/credit card provided at the time of booking or an invoice will be sent via email if your card has insufficient funds. If the invoice for cancellation fees is sent via email you will need to pay via direct deposit (bank account details are at the bottom of the invoice) or by letting us know to reprocess your credit/debit card.

In the event that this cancellation fee is not paid, we reserve the right to utilise a debit collection service.

Business Days:

Business days are classed as Monday to Friday

Saturday and Sunday are not classed as Business Days for cancellations

Cancellation example - Your appointment is at 10am on Monday, you will need to cancel by 5.30pm the Thursday before.

Change Appointment Type

If you can’t make it to an appointment, instead of cancelling and potentially incurring a cancellation fee, please consider the suitability of keeping the scheduled appointment but swapping to an online or phone consultation

How to Cancel

You can call /text (0430018185) If we are busy in a session, please leave us a voice message

You can click the ‘Appointment Link’ in your appointment confirmation emails

You can email info@thinkful.com.au

You are advised of our cancellation policy frequently

When you booked

In your appointment confirmation email

In the email appointment reminder

In booking notifications when booking online

It is on our website

Please note that our software captures when this information has been sent and received.

A friendly reminder, to treat our team with courtesy, politeness and kindness. We will not tolerate verbal abuse and threats over our cancellation policy and in some cases this behaviour may result in your services being terminated or behaviour reported.